Rosemary Batt

Cornell University

Research Initiative:

Rosemary Batt, assistant professor of human resources at the Industrial and Labor Relations School, Cornell University, will write a book on the quality of jobs and advancement opportunities for low-skilled service and sales workers in the telecommunications industry. While the popular press often depicts these jobs as low-paying, dead-end positions, much of the management literature heralds them as high-skilled opportunities leading to advancement in the new information economy. Batt's research, however, shows a continuum in the quality of telecommunications jobs and explores a variety of factors driving mobility and job quality: management practices, work/family policies, and career strategies of individual workers. She will also analyze the kinds of public polices and intermediary institutions needed to facilitate job search and training in the industry.


RSF: The Russell Sage Foundation Journal of the Social Sciences is a peer-reviewed, open-access journal of original empirical research articles by both established and emerging scholars.


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