“A central problem in economics, psychology, and sociology is the problem of trust. Trust is also the central problem of e-commerce. eTrust brings together social psychologists and communications scholars to capitalize on this insight and address the problem of trust in online settings with a combination of experimental methods and analyses of data from actual online systems (in some cases combining the two in innovative ways). The results illuminate our understanding of trust as a general phenomenon at the same time they cast new light upon e-commerce and bring valuable theoretical tools to students of the Internet.”
—PAUL DIMAGGIO, professor of sociology, Princeton University 

“Karen Cook and her coeditors have brought together a distinguished, international group of scholars to address a crucial issue of contemporary times: how do individuals form trusting relationships when using the Internet? This is an important and readable set of studies that build and extend prior work on trust based on face-to-face relationships.”
—ELINOR OSTROM, Arthur F. Bentley Professor of Political Science, Indiana University

There is one thing that moves online consumers to click “add to cart,” that allows sellers to accept certain forms of online payment, and that makes online product reviews meaningful: trust. Without trust, online interactions can’t advance. But how is trust among strangers established on the Internet? What role does reputation play in the formation of online trust? In eTrust, editors Karen Cook, Chris Snijders, Vincent Buskens, and Coye Cheshire explore the unmapped territory where trust, reputation, and online relationships intersect, with major implications for online commerce and social networking.

eTrust uses experimental studies and field research to examine how trust in anonymous online exchanges can create or diminish cooperation between people. The first part of the volume looks at how feedback affects online auctions using trust experiments. Gary Bolton and Axel Ockenfels find that the availability of feedback leads to more trust among one-time buyers, while Davide Barrera and Vincent Buskens demonstrate that, in investment transactions, the buyer’s own experience guides decision making about future transactions with sellers. The field studies in Part II of the book examine the degree to which reputation facilitates trust in online exchanges. Andreas Diekmann, Ben Jann, and David Wyder identify a “reputation premium” in mobile phone auctions, which not only drives future transactions between buyers and sellers but also payment modes and starting bids. Chris Snijders and Jeroen Weesie shift focus to the market for online programmers, where tough competition among programmers allows buyers to shop around. The book’s third section reveals how the quality and quantity of available information influences actual marketplace participants. Sonja Utz finds that even when unforeseen accidents hinder transactions—lost packages, computer crashes—the seller is still less likely to overcome repercussions from the negative feedback of dissatisfied buyers.

So much of our lives are becoming enmeshed with the Internet, where ordinary social cues and reputational networks that support trust in the real world simply don’t apply. eTrust breaks new ground by articulating the conditions under which trust can evolve and grow online, providing both theoretical and practical insights for anyone interested in how online relationships influence our decisions.

KAREN S. COOK is Ray Lyman Wilbur Professor of Sociology and the current chair of the sociology department at Stanford University.

CHRIS SNIJDERS is professor at the Eindhoven University of Technology.

VINCENT BUSKENS is associate professor in the Department of Sociology/ICS at Utrecht University.

COYE CHESHIRE is assistant professor at the School of Information at the University of California, Berkeley.

CONTRIBUTORS: Vincent Buskens, Coye Cheshire, Karen S. Cook, Chris Snijders, Judd Antin, Brandy Aven, Davide Barrera, Gary E. Bolton, Andreas Diekmann, Alexandra Gerbasi, Ben Jann, Tapan Khopkar, Azi Lev-On, Masafumi Matsuda, Uwe Matzat, Axel Ockenfels, Paul Resnick, Hiroyuki Takahashi, Yukihiro Usui, Sonja Utz, Jeroen Weesie, David Wyder, Toshio Yamagishi, and Noriaki Yoshikai.


A Volume in the Russell Sage Foundation Series on Trust

“This collection of essays from diverse scholars will become a standard reference book for those interested in the conditions generating trust and the effects of trust in interpersonal relations, groups, networks, organizations, and institutional systems. Taken together, the essays provide new explanatory insights on the properties and dynamics of trust at the micro, meso, and macro levels of social reality. Theoretical insights are illustrated with data collected by a range of methodologies and in a wide range of settings. Whom Can We Trust? is a book that will appeal to researchers and theorists within academia, but equally significant, it is a book that will prove useful to policy makers and applied social scientists dealing with real-world problems. Thus, for anyone interested in the mechanisms underpinning social relations and patterns of social organization, this book is a ‘must-read.’”
—Jonathan H. Turner, University of California, Riverside

“Whom Can We Trust? continues the highly successful Russell Sage Foundation series of volumes on trust. The central contribution of this volume is an examination of the factors facilitating trust-based cooperation. The chapters draw upon both laboratory and field research findings to provide a rich set of insights into the variety of social and institutional frameworks through which groups, organizations, and societies enable people to act based upon trust in others. This volume is relevant to everyone interested in the concept of trust but will be especially valuable to those whose focus is upon how to encourage cooperation in social settings.”
—Tom R. Tyler, New York University

Conventional wisdom holds that trust is essential for cooperation between individuals and institutions—such as community organizations, banks, and local governments. Not necessarily so, according to editors Karen Cook, Margaret Levi, and Russell Hardin. Cooperation thrives under a variety of circum-stances. Whom Can We Trust? examines the conditions that promote or constrain trust and advances our understanding of how cooperation really works.

From interpersonal and intergroup relations to large-scale organizations, Whom Can We Trust? uses empirical research to show that the need for trust and trustworthiness as prerequisites to cooperation varies widely. Part I addresses the sources of group-based trust. One chapter focuses on the assumption—versus the reality—of trust among coethnics in Uganda. Another examines the effects of social-network position on trust and trustworthiness in urban Ghana and rural Kenya. And a third demonstrates how cooperation evolves in groups where reciprocity is the social norm. Part II asks whether there is a causal relationship between institutions and feelings of trust in individuals. What does—and doesn’t—promote trust between doctors and patients in a managed-care setting? How do poverty and mistrust figure into the relations between inner city residents and their local leaders? Part III reveals how institutions and networks create environments for trust and cooperation. Chapters in this section look at trust as credit-worthiness and the history of borrowing and lending in the Anglo-American commercial world; the influence of the perceived legitimacy of local courts in the Philippines on the trust relations between citizens and the government; and the key role of skepticism, not necessarily trust, in a well-developed democratic society.

Whom Can We Trust? unravels the intertwined functions of trust and cooperation in diverse cultural, economic, and social settings. The book provides a bold new way of thinking about how trust develops, the real limitations of trust, and when trust may not even be necessary for forging cooperation.

KAREN S. COOK is Ray Lyman Wilbur Professor of Sociology and the current chair of the sociology department at Stanford University.

MARGARET LEVI is Jere L. Bacharach Professor of International Studies in the Department of Political Science at the University of Washington, Seattle.

RUSSELL HARDIN is professor of politics at New York University.

CONTRIBUTORS: Abigail Barr, Bruce G. Carruthers,  Matthew R. Cleary,  Jean Enminger,  Henry Farrell,  Margaret Foddy,  Corina Graif,  James Habyarimana,  Philip T. Hoffman, Macartan Humphreys, Jeffrey C. Johnson,  Roderick Kramer,  Stefanie Mullborn,  Gabriella R. Montinola,  Elinor Ostrom,  Daniel N. Posner,  Gilles Postel-Vinay,  Jean-Laureant Rosenthal,  Robert J. Sampson,  Irena Stepanikova,  Susan C. Stokes,  David Thom,  James Walker,  Jeremy M. Weinstein,  Toshio Yamagishi.

A Volume in the Russell Sage Foundation Series on Trust

Presents the first nationwide profile of black Americans (over 3,500) who now hold elective governmental office. The book is based upon a questionnaire survey of black elected officials together with a comparison survey of white men and women elected to similar types of offices in the same geographical region. The inclusion of extensive quotations from interviews with thirty-four black elected officials adds realism, depth, and insight to the quantitative analysis. The authors interrelate fresh and meaningful information on the political ideologies and motivations of black officials, their perceived political impacts, and expectations for the future.

JAMES E. CONYERS is professor of sociology at Indiana State University.

WALTER L. WALLACE is professor of sociology at Princeton University.

Affords a comprehensive overview of evaluative research, answering questions regarding the adequacy of organized programs in health, justice, education, employment, and welfare. Included are general statements about evaluative research, discussing the nature of the evaluative task, the role of evaluative research in programs for change, and appropriate methodological strategies. In this revised and expanded collection of readings, which includes more case materials and more illustrations of completed evaluations than the first edition, the editor presents a variety of viewpoints and a broad range of materials for the social planner, administrator, and social scientist.

FRANCIS G. CARO was director of the Office of Program Planning and Research at the Community Service Society in New York City.
 

The feminist movement has become an established force on the American political and social scene. Both the small consciousness-raising group and the large, formal organization command the attention of our legislative bodies, media, and general public. Maren Lockwood Carden's new book is the first to look beyond feminist ideas and rhetoric to give a detailed study of the movement—its structure, membership, and history of the organizations that form a major part of present-day feminism. Fair, objective, and comprehensive, her study is based on participant observation and in-depth interviews with rank and file members and local and national leaders in seven representative cities during 1969-1971.

In Dr. Carden's analysis, the movement has two divisions. First, the hundreds of small, informal "Women's Liberation" consciousness-raising and action groups. Second, the large, formally structured "Women's Rights" organizations like the National Organization for Women (NOW) and the Women's Equity Action League. For both types of organizations, Dr. Carden covers members' reasons for participation; organizational structure; strategies and actions; and the relationship between ideology and structure, including the attempts by many groups to work as "participatory democracies." She also discusses the development of the movement from the mid-sixties to the present, and evaluates the long-term prospects for achieving the objectives of the various new feminist groups.

Anyone interested in organizations, personality and society, and social change will welcome this detailed description and history of a complex and rapidly changing social movement. Highly readable and free of technical jargon, The New Feminist Movement tells us what's been happening to women in the last decade, what they want now, and where they may be headed in the future.

MAREN LOCKWOOD CARDEN has recently been visiting lecturer and visiting associate professor of sociology at Yale University.
 

Considers how Americans define the quality of their life experiences, as expressed in their perceptions, evaluations, and satisfactions. Based on research conducted by the Institute for Social Research at the University of Michigan, the book uses data which are representative of the national population eighteen years of age and older, and employs the major social characteristics of class, age, education, and income. The authors cover such topics as the residential environment, the experience of work, marriage, and family life, and personal resources and competence. They also report on the situation of women and the quality of the life experience of black people.

ANGUS CAMPBELL is professor of psychology and sociology and director of the Institute for Social Research at the University of Michigan.

PHILIP E. CONVERSE is Robert C. Angell Professor of Political Science and Sociology and program director of the Center for Political Studies at the Institute for Social Research at the University of Michigan.

WILLARD L. RODGERS is senior study director of the Survey Research Center, Institute for Social Research, at the University of Michigan.

This book is a companion piece to Sheldon and Moore’s Indicators of Social Change. Whereas Indicators of Social Change was concerned with various kinds of “hard” data, typically sociostructural, this book is devoted chiefly to so-called “softer” data of a more social-psychological sort: the attitudes, expectations, aspirations, and values of the American population.

The book deals with the meaning of change from two points of view. First, it is interested in the human meaning which people attribute to the complex social environment in which they find themselves; their understanding of group relations, the political process, and the consumer economy in which they participate. Secondly, it discusses the impact that the various alternatives offered by the environment have on the nature of their lives and the fulfillment of those lives.

The twelve essays which make up the volume deal successively with the major domains of life. Each author sets forth an inclusive statement of the most significant dimensions of psychological change in a specific area of life, to review the state of present information, and to project the measurements needed to improve understanding of these changes in the future.

ANGUS CAMPBELL is professor of psychology and sociology and director of the Institute for Social Research at the University of Michigan.

PHILIP E. CONVERSE is Robert C. Angell Professor of Political Science and Sociology and program director of the Center for Political Studies at the Institute for Social Research at the University of Michigan.

CONTRIBUTORS: Angus Campbell, Philip E. Converse, John P. Robinson, Peter H. Rossi, Marvin B. Sussman, Robert L. Kahn, Rolf Meyersohn, George Katona, Herbert H. Hyman, Albert J. Reiss Jr., and Melvin Seeman.

"Homeland Insecurity is rare in its ability to connect governmental policies at the national level with events on the ground in Chicago. Cainkar documents the War on Terror with a strong critical eye, showing how it was animated by a combination of local and global forces, by an American media culture that was prone to depict Muslims and Islam negatively, and by deep historical patterns of anti-Arab racism. Intimate ethnography, based on years of acquaintance with Chicago's Arab communities, and savvy political commentary, backed up by painstaking research, come together in this forceful study, which will double as a guidebook to those who want to understand, and undermine, the mechanics of anti-Arab and anti-Muslim politics in the U.S. today."
-ANDREW SHRYOCK, Arthur F. Thurnau Professor of Anthropology, University of Michigan

"This book turns the Bush Administration's concept of homeland security on its head. Where the government treated Arab Americans and Muslim Americans as potential threats to the security of the United States, Louise Cainkar documents the U.S. government's threats to the security of these minority populations, almost none of whom were ever shown to be dangerous. In the words of one of Cainkar's interviewees, 'After September 11, I don't think anybody felt safe ... but Muslims definitely did not feel safe.'"
-CHARLES KURZMAN, professor of sociology, University of North Carolina

In the aftermath of 9/11, many Arab and Muslim Americans came under intense scrutiny by federal and local authorities, as well as their own neighbors, on the chance that they might know, support, or actually be terrorists. As Louise Cainkar observes, even U.S.-born Arabs and Muslims were portrayed as outsiders, an image that was amplified in the months after the attacks. She argues that 9/11 did not create anti-Arab and anti-Muslim suspicion; rather, their socially constructed images and social and political exclusion long before these attacks created an environment in which misunderstanding and hostility could thrive and the government could defend its use of profiling. Combining analysis and ethnography, Homeland Insecurity provides an intimate view of what it means to be an Arab or a Muslim in a country set on edge by the worst terrorist attack in its history.

Focusing on the metropolitan Chicago area, Cainkar conducted more than a hundred research interviews and five in-depth oral histories. In this, the most comprehensive ethnographic study of the post-9/11 period for American Arabs and Muslims, native-born and immigrant Palestinians, Egyptians, Lebanese, Iraqis, Yemenis, Sudanese, Jordanians, and others speak candidly about their lives as well as their experiences with government, public mistrust, discrimination, and harassment after 9/11. The book reveals that Arab Muslims were more likely to be attacked in certain spatial contexts than others and that Muslim women wearing the hijab were more vulnerable to assault than men, as their head scarves were interpreted by some as a rejection of American culture. Even as the 9/11 Commission never found any evidence that members of Arab- or Muslim-American communities were involved in the attacks, respondents discuss their feelings of insecurity—a heightened sense of physical vulnerability and exclusion from the guarantees of citizenship afforded other Americans.

Yet the vast majority of those interviewed for Homeland Insecurity report feeling optimistic about the future of Arab and Muslim life in the United States. Most of the respondents talked about their increased interest in the teachings of Islam, whether to counter anti-Muslim slurs or to better educate themselves. Governmental and popular hostility proved to be a springboard for heightened social and civic engagement. Immigrant organizations, religious leaders, civil rights advocates, community organizers, and others defended Arabs and Muslims and built networks with their organizations. Local roundtables between Arab and Muslim leaders, law enforcement, and homeland security agencies developed better understanding of Arab and Muslim communities. These post-9/11 changes have given way to stronger ties and greater inclusion in American social and political life.

Will the United States extend its values of freedom and inclusion beyond the politics of “us” and “them” stirred up after 9/11? The answer is still not clear. Homeland Insecurity is keenly observed and adds Arab and Muslim American voices to this still-unfolding period in American history.

LOUISE A. CAINKAR is assistant professor of sociology and social justice at Marquette University.

Now available in paperback, this provocative study examines the street-level decisions made by police, caught between a sometimes hostile community and a maze of departmental regulations. Probing the dynamics of three sample police departments, Brown reveals the factors that shape how officers wield their powers of discretion. Chief among these factors, he contends, is the highly bureaucratic organization of the modern police department.

A new epilogue, prepared for this edition, focuses on the structure and operation of urban police forces in the 1980s.

"Add this book to the short list of important analyses of the police at work....Places the difficult job of policing firmly within its political, organizational, and professional constraints...Worth reading and thinking about." —Crime & Delinquency

"An excellent contribution...Adds significantly to our understanding of contemporary police." —Sociology

"A critical analysis of policing as a social and political phenomenon....A major contribution." —Choice

MICHAEL K. BROWN is emeritus professor of politics, University of California, Santa Cruz

Winner of the 2000 James S. Coleman Best Book Award from the Rational Choice Section of the American Sociological Association

Institutions play a pivotal role in the economic functioning of any society. Understanding the foundation of social norms, networks, and beliefs within institutions is crucial to explaining much of what occurs in modern economies. Recently, economic sociologists have explored how ties among individuals and groups facilitate economic activity, while "institutional economists" have focused on the formal "rules of the game" that regulate economic processes via government and law. The New Institutionalism in Sociology argues that a full understanding of economic life will depend on blending these new lines of research on institutions with traditional sociological insights into the social structures that lie at their core.

The contributors to this volume explore many questions about the way institutions emerge and operate. How do grassroots mores and practices evolve to an institutional level? How do institutional norms then regulate economic activity, and what are the advantages of formal versus informal constraints? What are the sources of trust and cooperation in trading markets? What role do cultural networks play in the economic survival of immigrant communities? And how does conflict and bargaining affect the evolution of community norms?

The New Institutionalism in Sociology also discusses how economic fluctuations arise from interactions between local agencies and the institutional environment. Among the topics addressed here are the influence of labor activism on the distribution of income, the association between highly competitive "winner-take-all" job markets and increased wage inequality in the United States, and the effect of property right conventions on technical innovation and productivity in pre-industrial England. A final section explores how deeply embedded cultural traditions have colored the transition from state socialism to market economies in Eastern Europe.

The New Institutionalism in Sociology establishes a valuable template for a sociological conception of economic organization. Its interdisciplinary paradigm signals an important advance in understanding how institutions shape social and economic life.

MARY C. BRINTON is associate professor of sociology at the University of Chicago.

VICTOR NEE is Goldwin Smith Professor of Sociology and chair of the Department of Sociology at Cornell University.

CONTRIBUTORS: Robert C. Ellickson, Jean Ensminger, Robert Feenstra, Robert H. Frank, Avner Greif, Gary G. Hamilton, Rosemary L. Hopcroft, Paul Ingram, Takehiko Kariya, Jack Knight, Eric Kostello, Douglas C. North, Alejandro Portes, Julia Sensenbrenner, Ivan Szelenyi, Bruce Western.