Winner of the 2019 Distinguished Scholarly Monograph Award Presented by the Labor and Labor Movements Section of the American Sociological Association

Winner of the 2018 William G. Bowen Award Presented by the Industrial and Labor Relations Section of Princeton University

“If you think declining job quality is an inevitable outcome of globalization, computerization, or financialization, think again. Where Bad Jobs Are Better systematically dismantles doom and gloom arguments to offer an empirically-based account of how reasonable reforms to U.S. employment and labor law could help ensure that hourly retail jobs are at least pretty darn good. Françoise Carré and Chris Tilly show how institutional structures, social norms, and worker voice combine to create meaningful variation in the quality of seemingly similar retail jobs. No book on the retail sector approaches either the insights or the comprehensiveness as that offered by Where Bad Jobs Are Better.”

—Susan Lambert, associate professor, School of Social Service Administration and codirector, Employment Instability Researchers Network, University of Chicago

“This richly comparative book decisively punctures the myth that retail jobs are inherently bad jobs. By comparing two retail sectors in the United States and retail jobs in seven countries, Françoise Carré and Chris Tilly show how institutions shape the quality of retail jobs and point to ways that bad jobs in retail and other service sectors can be upgraded.”

—Arne L. Kalleberg, Kenan Distinguished Professor of Sociology, University of North Carolina at Chapel Hill

“Retail is the largest employment sector in the United States—and Françoise Carré and Chris Tilly offer the most comprehensive and thorough analysis of the management and employment practices in retail that we have. Based on ten years of careful field studies coupled with national data, they explain how the industry has evolved, why so many retail jobs are ‘bad,’ and why this is not inevitable. Their rich descriptions of working conditions across many retail sectors and countries show the negative effects of bad jobs on working families, and show that employers have a choice in their business and labor strategies. By tracing Wal-Mart across several countries, they show how the same employer can behave differently in different environments. Timely, accessible, engaging, important—Carré and Tilly speak to a broad audience of academics, practitioners, and policymakers—providing key insights on how to turn bad jobs into good ones.”

—Rosemary Batt, Alice Hanson Cook Professor of Women and Work and chair, Department of Human Resource Studies, ILR School, Cornell University

Retail is now the largest employer in the United States. For the most part, retail jobs are “bad jobs” characterized by low wages, unpredictable work schedules, and few opportunities for advancement. However, labor experts Françoise Carré and Chris Tilly show that these conditions are not inevitable. In Where Bad Jobs Are Better, they investigate retail work across different industries and seven countries to demonstrate that better retail jobs are not just possible but already exist. By carefully analyzing the factors that lead to more desirable retail jobs, Where Bad Jobs Are Better charts a path to improving job quality for all low-wage jobs.

In surveying retail work across the U.S., Carré and Tilly find that the majority of retail workers receive low pay and nearly half work part-time, which contributes to high turnover and low productivity. Jobs staffed predominantly by women, such as grocery store cashiers, pay even less than retail jobs in male-dominated fields, such as consumer electronics. Yet, when comparing these jobs to similar positions in other countries, Carré and Tilly find surprising differences. In France, though supermarket cashiers perform essentially the same work as cashiers in the U.S., they receive higher pay, are mostly full-time, and experience lower turnover and higher productivity. In Germany, retailers are required by law to provide their employees notice of work schedules six months in advance. And as the authors show in a chapter on Wal-Mart around the world, while the company is notorious for its low-quality jobs in the U.S., in many countries including China and Mexico, Wal-Mart is unionized, pays more than its competitors, or both. 

The authors show that disparities in job quality are largely the result of differing social norms and national institutions. For instance, weak labor regulations and the decline of unions in the U.S. have enabled retailers to cut labor costs aggressively in ways that depress wages and discourage full-time work. On the other hand, higher minimum wages, greater government regulation of work schedules, and stronger collective bargaining through unions and works councils have improved the quality of retail jobs in Europe.

As retail and service work continue to expand, American employers and policymakers will have to decide the extent to which these jobs will be good or bad. Where Bad Jobs Are Better shows how stronger rules and regulations can improve the lives of retail workers and boost the quality of low-wage jobs across the board.

FRANÇOISE CARRÉ is research director at the Center for Social Policy at the University of Massachusetts, Boston.

CHRIS TILLY is professor of urban planning at the University of California, Los Angeles.

“Community colleges have long been the neglected stepchild of higher education in America. They are the institutions that absorb millions of less affluent students, who enter college with high ambitions but poor preparation. Bridging the Gaps analyzes the many obstacles to realizing the worthy goals of millions of American students who are tripped up by institutional reliance on test scores, discouraging forms of remedial education, and advising systems that fail to reach the students who need them most. The authors tell us why this is the case and, more importantly, what we have to do to remedy the situation for the good of our young people, mature students, the labor market, and employers who need a skilled workforce. It is a critically important read.”
—Katherine S. Newman, provost, senior vice chancellor for academic affairs, and Torrey Little Professor of Sociology, University of Massachusetts, Amherst

“Bridging the Gaps explodes two myths. The first is that the baccalaureate degree is the only postsecondary degree worth having. The second is that students fail in community colleges primarily for lack of ability or motivation to succeed. Through a series of well-designed studies, the authors show that sub-baccalaureate credentials are valuable in the labor market and for life and work satisfaction. They show that confusing and ineffective placement tests, unclear pathways to degrees, poor advising, and weak career services contribute to the shockingly low completion rates at community colleges. They demonstrate that the correction of these deficiencies is not expensive and would allow community colleges to contribute much more than they currently do to students’ aspirations for upward mobility.”
—Steven Brint, Distinguished Professor of Sociology and Public Policy, University of California, Riverside

College-for-all has become the new American dream. Most high school students today express a desire to attend college, and 90 percent of on-time high school graduates enroll in higher education in the eight years following high school. Yet, degree completion rates remain low for nontraditional students—students who are older, low-income, or have poor academic achievement—even at community colleges that endeavor to serve them. What can colleges do to reduce dropouts? In Bridging the Gaps, education scholars James Rosenbaum, Caitlin Ahearn, and Janet Rosenbaum argue that when institutions focus only on bachelor’s degrees and traditional college procedures, they ignore other pathways to educational and career success. Using multiple longitudinal studies, the authors evaluate the shortcomings and successes of community colleges and investigate how these institutions can promote alternatives to BAs and traditional college procedures to increase graduation rates and improve job payoffs.

The authors find that sub-baccalaureate credentials—associate degrees and college certificates—can improve employment outcomes. Young adults who complete these credentials have higher employment rates, earnings, autonomy, career opportunities, and job satisfaction than those who enroll but do not complete credentials. Sub-BA credentials can be completed at community college in less time than bachelor’s degrees, making them an affordable option for many low-income students.

Bridging the Gaps shows that when community colleges overemphasize bachelor’s degrees, they tend to funnel resources into remedial programs and try to get low-performing students on track for a BA. Yet, remedial programs have inconsistent success rates and can create unrealistic expectations, leading struggling students to drop out before completing any degree. The authors show that colleges can devise procedures that reduce remedial placements and help students discover unseen abilities, attain valued credentials, get good jobs, and progress on degree ladders to higher credentials.

To turn college-for-all into a reality, community college students must be aware of their multiple credential and career options. Bridging the Gaps shows how colleges can create new pathways for nontraditional students to achieve success in their schooling and careers.

JAMES E. ROSENBAUM is professor of sociology, education, and social policy, and research fellow at the Institute for Policy Research at Northwestern University.

CAITLIN AHEARN is a Ph.D. student in sociology at UCLA.

JANET E. ROSENBAUM is assistant professor in the Department of Epidemiology and Biostatistics at the School of Public Health at SUNY Downstate Medical Center in Brooklyn, NY.